Privacy Policy
Last updated: September 24, 2026
Toan Nam Foods respects your privacy. This Privacy Policy explains how personal information is collected, used, shared, and protected when you visit toannamfoods.com, contact us, or communicate with us about our business-to-business (B2B) food sourcing and export services.
1. Who We Are
This website is used by the following companies operating under the Toan Nam Foods brand:
- Toan Nam Foods Corp — 9/26 Thang Long Street, Tan Son Nhat Ward, Ho Chi Minh City, Vietnam
- Toan Nam Foods LLC — 5900 Balcones Drive, Suite 100, Austin, TX 78731, USA
- Toan Nam Foods Ltd — 167–169 Great Portland Street, Fifth Floor, London, England, W1W 5PF, United Kingdom
In this policy, “Toan Nam Foods,” “we,” “us,” and “our” refer to the applicable company or companies above. Which company handles your information depends on your inquiry, location, and business relationship. The company responsible for a transaction is generally identified in its quotation, invoice, purchase order, or agreement.
For privacy inquiries, contact bangphi@toannamfoods.com.
2. Information We Collect
We may collect information you provide when you contact us, request a quotation, or conduct business with us. This may include your name, job title, company name, business contact details, location, product requirements, quantities, packaging specifications, shipping destination, and the contents of your messages or business documents.
When you use our website, we may also collect technical information such as your IP address, browser and device type, pages visited, and approximate location. This information may be collected through server logs, cookies, or similar technologies.
3. How We Use Information
We use information as needed to:
- Respond to inquiries and prepare quotations;
- Source products and coordinate with suppliers, processing partners, and service providers;
- Manage orders, shipping, customer support, and business relationships;
- Maintain records and meet applicable accounting, customs, tax, regulatory, and legal requirements;
- Operate, secure, and improve our website; and
- Send relevant business updates or marketing communications where permitted by law.
Where data protection law requires a legal basis, our processing may rely on steps taken at your request before a contract, performance of a contract, compliance with a legal obligation, our legitimate business interests, or your consent, as applicable. You can ask us to stop sending marketing communications at any time.
4. How We Share Information
We may share information among the Toan Nam Foods companies when reasonably necessary to handle an inquiry or business relationship.
We may also share relevant information with suppliers, processing partners, warehouses, freight forwarders, shipping companies, customs brokers, banks, payment providers, professional advisers, and website or technology providers when needed for the purposes described in this policy. We may disclose information to authorities when required by applicable law or a valid legal request.
We do not sell personal information.
5. International Data Transfers
Because we operate internationally, information may be accessed, transferred, stored, or processed in Vietnam, the United States, the United Kingdom, or other countries involved in a business transaction.
Where applicable law requires safeguards for an international transfer, we will use an appropriate lawful transfer mechanism. Data protection laws and the level of protection available may differ between countries.
6. Cookies and Website Services
Our website may use cookies and similar technologies to support essential functions, security, performance, and traffic analysis. You can manage cookies through your browser settings. Blocking some cookies may affect website functions.
Third-party providers may help us with hosting, security, analytics, email delivery, spam prevention, and website maintenance. Their access to information is limited to the services they provide, subject to applicable arrangements and law.
7. Data Retention and Security
We keep information for as long as reasonably necessary to respond to inquiries, manage business relationships and transactions, maintain required records, resolve disputes, and meet legal obligations. The period depends on the type of information and the applicable requirements.
We use reasonable administrative, organizational, and technical measures to protect information. However, no website or electronic transmission can be guaranteed completely secure.
8. Your Privacy Rights
Depending on your location and applicable law, you may be able to request access to, correction of, or deletion of your personal information; request a restriction on certain uses; object to certain processing; withdraw consent where consent is the basis for processing; or opt out of marketing communications. These rights may be subject to legal exceptions and identity verification.
To make a request, email bangphi@toannamfoods.com with “Privacy Request” in the subject line. If you are in a jurisdiction that provides a right to complain to a data protection authority, you may also exercise that right.
9. Children’s Privacy
Our website is intended for business users. We do not knowingly collect personal information from children through this website. If we learn that such information has been submitted, we will take appropriate steps to address it.
10. Third-Party Websites
Our website may link to websites operated by others. Their privacy practices are governed by their own policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last updated” date.
12. Contact Us
For questions or requests concerning this Privacy Policy, contact:
Toan Nam Foods
Email: bangphi@toannamfoods.com
Phone: (+84) 913 926 841
Website: toannamfoods.com
